Microcourse 32 · Level 3

Review & Rating Management

Ask for real reviews, respond calmly to hard ones, and never fake or incentivise your way into trouble.

Format: Microcourse · 4 lessons · Response kit. Schedule, fees and cohort size are confirmed before enrolment — this is a proposed learning path, not a guaranteed outcome.

What you will walk away with

The applied outcomes.

OUTCOME 01

Build a permissioned review-ask flow

OUTCOME 02

Write response templates for 1★–5★

OUTCOME 03

Handle disputes and removal requests

Who it is for

The right learner.

CX, marketing, ops

Continue in this level.

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MICROCOURSE · 31Level 3

Level 3

Reputation Management

Run reputation as a system: what people say, where, how you respond and what you fix inside the business.

Microcourse · 5 lessons · Reputation audit Open course

MICROCOURSE · 33Level 3

Level 3

Social Listening

Listen where the audience actually talks: keywords, mentions, communities, competitors and emerging topics.

Microcourse · 4 lessons · Listening sheet Open course

MICROCOURSE · 34Level 3

Level 3

Brand Monitoring

Track how the brand shows up across search, AI answers, review sites, socials and news — every week.

Microcourse · 4 lessons · Monitoring pack Open course

Your next chapter.
A clearer brand.

Start with a useful exercise. Get focused guidance when you need a second perspective.

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Review & Rating Management

The applied outcomes.

Build a permissioned review-ask flow

Write response templates for 1★–5★

Handle disputes and removal requests

The right learner.

Continue in this level.

Reputation Management

Social Listening

Brand Monitoring

Your next chapter.A clearer brand.

Your next chapter.
A clearer brand.